Frequently Asked Questions

BT Broadband

1. What is Zoiko Broadband?

Zoiko Broadband is a high-speed internet service provider offering a range of fibre-optic packages for residential
and business users.

2. What are the different fibre-optic packages available?

We offer a variety of fibre-optic packages, including Zippy Fibre, Turbo Fibre, Hyper Fibre, Sonic Fibre, Blitz Fibre, Fiber Streamer, Quantum Fibre, Ultra Fibre, Rocket Fibre, Xplosion Fibre, Elite Fibre, and Supersonic Fibre, each with different speeds and features.

3. What is the installation cost for each package?

The installation cost varies depending on the package. Please refer to the table above for specific details.

4. What Broadband Speeds do I Get ?

We offer a range of broadband packages with different speeds up to 900Mbps! To see how fast you could go, head to our broadband deals page.

5. How do I check my broadband Speed ?

If you’re already with Zoiko Telecom, you can check your broadband speed with our handy speed tester. If you’re not with Zoiko Telecom, try the Which? broadband speed test.

6. Having broadband speed issues with your current provider ?

See what speeds you can get with Zoiko Telecom

7. How do I switch from another broadband provide ?

Just choose a broadband package with us and we’ll contact your current provider for you (unless you’re with Virgin Media*).

We’ll give you a switching date – usually within two weeks, unless you choose a later date. We’ll pop your ZT Smart Hub in the post and text you when your ZT broadband is activated. Simple.

If you need an engineer installation, we’ll let you know when you order.

*If you’re with Virgin Media, the best thing to do is talk to us and Virgin to try and line up the switch in service.

8. What broadband speed do i need ?

Broadband speed needs vary between every home. If you’re a single user your needs will normally be lower, something as low as 10Mbps would work. A medium-sized family might need more bandwidth to ensure you can work, game and stream all at the same time, anything between 25-100Mbps would work well. A heavy internet user or large family would want to aim for something about 100Mbps.

9. What is a good broadband speed?

A good broadband speed is determined by the rate in which data can transfer between your device and the internet and back. A good speed is normally considered to be anything around the 10Mbps mark, but the speed you require will vary based on usage.