Business Connectivity.
Structured for Performance.
Mobile, broadband and voice solutions delivered through authorised wholesale infrastructure including BT Wholesale and supported by Zoiko Telecom's structured service management.
- Authorised BT Wholesale Reseller
- EE Network Coverage
- Structured Provisioning
- UK-Based Support
- Authorised BT Wholesale Reseller
- EE Network Coverage
- Structured Provisioning
- UK-Based Support
Solutions Architecture
Comprehensive Business Services
Three integrated service pillars built on authorised wholesale infrastructure, tailored to your operational requirements.
Business Mobile Solutions
Scalable mobile connectivity delivered via the EE network through authorised wholesale partnership.
- Business SIM plans
- Device & accessory options
- Centralised billing
- Multi-user management
Business Broadband & Fibre
Business-grade broadband provisioned via BT Wholesale infrastructure with structured onboarding and support.
- Business Broadband
- Full Fibre
- Static IP options
- Structured installation
Business Voice & Numbering
Professional voice services and UK number management for growing organisations.
- Business Landlines
- Hosted Voice
- Numbering & Porting
How Businesses Buy
Integrated Business Use Cases
Identify the right combination of services for your operational model without navigating product catalogues.
01
Remote & Hybrid Teams
- Mobile + Broadband + Hosted Voice
- Centralised billing across all services
- Structured onboarding for distributed teams
02
Multi-Site Businesses
- Number portability management across all sites
- Coordinated installations and provisioning
- Single account oversight and support
03
Growing SMEs
- Flexible contract structures that scale with you
- Scalable services as headcount grows
- Managed service transitions with minimal disruption
Operational Maturity
Structured Service Delivery
Defined processes across every stage of your service lifecycle from provisioning through to ongoing account support.
Provisioning & Activation
Defined onboarding workflows aligned with wholesale validation processes to ensure timely, accurate service activation.
Numbering & Port Management
Structured number allocation and porting governed by UK industry standards, with transparent tracking throughout the process.
Ongoing Account Support
UK-based support with defined escalation pathways and coordinated issue management throughout the service relationship.
Service Levels
Service Level & Reliability Framework
Zoiko Telecom operates a structured service management framework providing defined response targets and coordinated fault handling.
Service Levels
- Defined first-response targets during UK business hours for all service queries.
- Structured escalation pathways for service-impacting issues with clear ownership at each stage.
- Fault coordination with wholesale infrastructure providers on your behalf.
- Account oversight for business customers including proactive service monitoring.
*Response targets apply to Zoiko Telecom service coordination. Resolution timelines may vary depending on wholesale provider processes.
Infrastructure Context
- Services delivered via authorised wholesale infrastructure including BT Wholesale and the EE network.
- Provisioning governed by established carrier processes with defined timelines.
- Porting aligned with UK industry standards and Ofcom guidelines.
| SERVICE | RESPONSE TARGET |
|---|---|
| Business Mobile | Within 1 business day* |
| Business Broadband | Within 1 business day* |
| Voice & Porting | Within 1 business day* |
Self-Service
Business Account Portal
Manage your services, billing and number requests through a structured business interface designed for clarity and operational efficiency.
Service Dashboard
Consolidated view of mobile, broadband and voice services.
Billing & Invoices
Invoices, payment history and downloadable statements.
Numbering & Port Requests
Submit and track allocation and porting workflows.
Support Case Management
Create cases, track status and view escalation path.
Portal functionality may expand over time as Zoiko Telecom enhances its service management capabilities.
Trust & Governance
Why Zoiko Telecom for Business
Four principles that define our approach to business service delivery — measured, accountable and transparent.
Authorised Wholesale Partnerships
Reseller of BT Wholesale services with access to established UK infrastructure.
Transparent Pricing & Terms
Clear tariff structures with no hidden charges and standardised contract terms.
Structured Service Governance
Documented processes, defined SLAs and accountable escalation pathways.
Dedicated Business Support
UK-based support team with defined response targets for business accounts.
Sectors We Serve
Industry Coverage
Connectivity solutions structured for the specific operational demands of your sector.
Professional Services
Law, finance, consulting & advisory
Retail & Hospitality
Multi-site connectivity & POS
Healthcare
Reliable connectivity for clinics & practices
Trades & Construction
Mobile-first solutions for site teams
Logistics
Fleet connectivity & tracking solutions
Remote-First Organisations
Distributed teams & home-working setups