1. Introduction
Zoiko Telecom Ltd ("we", "us", "our") is committed to protecting your personal data and upholding the highest standards of privacy, transparency and regulatory compliance.
This Privacy Policy explains how we collect, use, process, store and safeguard personal data when you visit our website, apply for or use our telecom services, contact customer services, or engage with us as a reseller, supplier or business partner.
We process personal data in accordance with UK GDPR, the Data Protection Act 2018, PECR, the Communications Act 2003, the Investigatory Powers Act 2016 (where applicable), Ofcom General Conditions of Entitlement, and other applicable UK telecom and consumer protection legislation.
2. Data Controller Information
Zoiko Telecom Ltd
Registered in England and Wales (Company No. 15021457) Registered Office: 35 Berkeley Square, London W1J 5BF, United Kingdom ICO Registration Number: ZB585887
Zoiko Telecom Ltd acts as the Data Controller for the personal data described in this policy.
Data Protection Contact:
3. Categories of Personal Data
Identity Data
Contact Data
Financial and Credit Data
Technical and Network Data
Usage and Communications Data
We do not routinely record the content of communications unless legally required.
Marketing and Preference Data
4. Special Categories and Vulnerability
We do not intentionally collect special category data unless required by law or voluntarily disclosed.
Where vulnerability is identified, data will be processed strictly in accordance with our Vulnerability Policy and UK regulatory guidance.
5. Lawful Basis for Processing
Contractual Necessity – to provide telecom services and fulfil contractual obligations.
Legal Obligation – compliance with telecom, financial, consumer protection and investigatory legislation.
Legitimate Interests – fraud prevention, network security, service improvement and risk management.
Consent – marketing communications and certain non-essential cookies.
Vital Interests – emergency situations involving risk to life or safety.
6. Telecom Regulatory Processing
We may process personal data to comply with Ofcom General Conditions, emergency services routing obligations, lawful interception requirements, data retention requirements and network security obligations.
We implement appropriate technical and organisational measures to ensure confidentiality, integrity and availability of communications networks and services.
7. Network Security and Integrity
We monitor networks to detect fraud or unlawful activity, implement security controls, conduct risk assessments, maintain incident response procedures and ensure supplier due diligence.
Where a personal data breach occurs, we notify the ICO and affected individuals where required and maintain breach records in accordance with UK GDPR.
8. Data Sharing
We may share data with wholesale network operators, payment processors, credit reference agencies, fraud prevention agencies, IT providers, professional advisers, regulators and law enforcement where legally required.
All third parties are bound by contractual and regulatory confidentiality obligations.
9. International Transfers
Where data is transferred outside the United Kingdom, we ensure adequacy regulations apply, UK IDTAs are implemented, or other appropriate safeguards are legally in place.
10. Data Retention
Personal data is retained only for as long as necessary to fulfil contractual, regulatory, legal and legitimate business purposes.
Financial records are generally retained for six years after contract termination.
Traffic and network data are retained only for lawful and proportionate periods.
11. Your Rights
You have the right to access, rectify, erase, restrict processing, object, request data portability, withdraw consent and request review of automated decisions.
Requests are handled within statutory timeframes.
12. Complaints and Regulatory Contact
If dissatisfied with our response, you may contact the Information Commissioner's Office.
We comply with consumer dispute resolution requirements under Ofcom regulations where applicable.
13. Automated Decision-Making and Credit Checks
We may conduct automated processing for creditworthiness assessments, fraud detection and risk scoring.
You may request human review of significant automated decisions.
14. Marketing and Electronic Communications
We comply with PECR requirements, obtain consent where required, provide opt-out mechanisms, maintain suppression lists and respect marketing preferences.
15. Children and Age Verification
Our services are not intended for children under 16 without parental or guardian consent. Age verification measures may apply where required.
16. Accountability and Governance
Zoiko Telecom Ltd maintains data protection policies, staff training, internal compliance monitoring, supplier assessments, risk registers and audit processes.
Senior management retains accountability for data protection governance.
17. Contact Information
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Zoiko Telecom Ltd
Telephone: +44 (0) 207 164 6399
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website.
Acknowledgement: By accessing or using the Website, you acknowledge that you have read, understood, and
agree to be bound by this Privacy Policy.
