Your payment is due on the date specified in your monthly billing statement. This due date applies to all Zoiko Telecom services, including mobile data plans, broadband, and other telecom services. Customers are responsible for ensuring that payments are made on time to avoid late fees.

If your payment is not received by the due date, Zoiko Telecom will assess a late fee of £7.50. This fee will be applied to any outstanding balance if payment is not received within 14 days of the due date. You will be notified via email or text message with details of the late fee and how to make the payment.

If you believe there is an error on your bill or have concerns regarding a late fee, please contact our customer support team immediately. We will investigate the issue and work with you to resolve it promptly. Should the dispute be valid, any incorrect charges will be adjusted accordingly.

Zoiko Telecom may, at its discretion, waive late fees in certain circumstances. These include billing errors, documented medical emergencies, or other valid reasons. If you believe you qualify for a waiver, please contact our customer support team and provide appropriate documentation for review.

Zoiko Telecom offers several convenient payment options:

Credit/Debit Card

PayPal

Apple/Google Pay (if your device is compatible)

BACS Payment

Direct Debit

You can choose the method that best suits your needs and make payments in advance for all services, including mobile, broadband, and other telecom services.

If your bill remains unpaid for an extended period, Zoiko Telecom reserves the right to refer your account to a collections agency. Additionally, we may suspend your services until the outstanding balance, including any late fees, is fully paid. In case of service suspension, you will need to pay the outstanding balance and a reconnection fee to restore services.

Currently, Zoiko Telecom bills all customers on the 1st of each month, and there is no option to change your billing date. This applies to all services, including mobile, broadband, and any additional telecom offerings.

Yes, Zoiko Telecom will send you a notification via email or text message if your payment is overdue. This notification will include the amount due, the late fee applied (if applicable), and details on how to make the payment.

It is important to keep your contact details up to date, including your email address and phone number, to ensure you receive timely notifications regarding your billing and payment. You can update your details via your Zoiko Telecom account or by contacting customer support.

If your account is suspended due to non-payment, you may be required to pay the outstanding balance, including late fees, and a reconnection or reactivation fee to restore services. Once payment is received, we will restore your services promptly.

For any billing-related queries, please contact Zoiko Telecom’s customer support team:

Phone: +44 (0)2071 646 399

Email: [email protected]

[email protected]

Zoiko Telecom reserves the right to review and amend this billing policy as needed. Any changes will be communicated to customers through appropriate channels, including email notifications.

By using Zoiko Telecom’s services, you agree to abide by these billing and payment policies. We appreciate your business and thank you for your cooperation in adhering to these guidelines. Should you have any questions or require further information, please don’t hesitate to contact our customer support team.

Zoiko Telecom

Berkeley Suite, 35 Berkeley Square

Mayfair, London W1J 5BF

Telephone: +44 (0)2071 646 399

Email: [email protected]