Frequently Asked Questions

EE SIM ONLY DEALS

BUSINESS SOLUTIONS

GENERAL

Digital Lines

1. What are the benefits of choosing Zoiko Telecom's digital landline service?

Zoiko Telecom’s digital landline service, powered by BT, offers crystal-clear call quality, reliable connections, and cost-effective plans. It includes advanced features such as a dedicated direct line, mobile app integration, and over 20 phone system features. The service is scalable, supports multiple devices, and provides enhanced security. Additionally, it is eco-friendly and portable.

2. What does the Pay-As-You-Go plan include?

The Pay-As-You-Go plan includes unlimited mobile and landline calls, a dedicated direct line, access to a mobile app, and over 20 phone system features. It also comes with free support and maintenance.

3. Can I retain my existing geographic or non-geographic number when switching to Zoiko Telecom?

Yes, Zoiko Telecom, powered by BT, allows businesses to retain their existing geographic or non-geographic numbers when switching to Wholesale Hosted Communications. Options are available for both single-line and multi-line number portability, with associated admin charges.

4. What are the admin charges for porting or acquiring a new number?

Admin charges apply for porting existing numbers or acquiring new ones, including: – Porting a geographic single-line number. – Acquiring a new geographic or non-geographic number. – Porting multi-line DDI blocks of up to 10 or 100 contiguous numbers.

5. What equipment is available for purchase?

Zoiko Telecom offers a range of equipment to complement your digital landline service, including handsets and adapters from leading brands such as Yealink and Cisco.

6. What are the admin charges for changing a service date or cancelling a service?

Admin charges apply for changing a service date or cancelling a service. These include charges for date changes, service line rejections, and number change requests.

7. How can I sign up for Zoiko Telecom's digital landline service?

You can sign up for the service directly on our website. Select your preferred contract duration (Pay as you go, 60 months, 36 months, 24 months, or 12 months), choose any necessary equipment, and proceed to checkout.

8. Can I use my digital landline service with multiple devices?

Yes, Zoiko Telecom’s digital landline service supports multiple devices, offering flexibility and scalability for your business needs.

9. Is the digital landline service eco-friendly?

Yes, Zoiko Telecom is committed to providing eco-friendly solutions, including our digital landline service, which reduces environmental impact through efficient use of resources and energy-saving technology.

10. What support is available if I encounter issues with my digital landline?

Zoiko Telecom, powered by BT, offers free support and maintenance with all digital landline plans. Our dedicated support team is available to assist with any issues or queries you may have.