Frequently Asked Questions

EE SIM ONLY DEALS

BUSINESS SOLUTIONS

GENERAL

VoIP Services

1. What document are required for a VoIP phone system onboarding?

All you need are basic KYC documents to get your activation process started.

2. Do we provide 24*7 customer support for our VoIP solution?

Yes, our customer support team is available at your service 24/7.

5. How much time does it take to activate an account?

You can get your account activated in less than two hours and be ready to engage callers.

4. Is it safe to use VoIP Phone System for business?

Yes, using VoIP systems is as safe as traditional phone systems as CallCenterHosting provides you with multi-layered network firewall.

5. Are VoIP solution calls traceable?

Every VoIP call you make is recorded and monitored for quality and security concerns.

6. Can smartphones use VoIP solution?

Yes, CallCenterHosting offers you a dedicated softphone 6C to make VoIP calls from your registered smartphones.

Business VoIP

1. What is Business VoIP, and how can it benefit my company?

Business VoIP (Voice over Internet Protocol) is a technology that allows you to make and receive phone calls over the internet rather than through traditional phone lines. Benefits include reduced costs, advanced communication features, support for remote work, enhanced productivity, and scalable communication solutions tailored to your business needs.

2. Which Zoiko Telecom VoIP plan is best for my business?

Zoiko Telecom offers a variety of plans to suit different business requirements:

  • – Zoiko SmartVoice: Ideal for small businesses needing basic communication features.
  • – Zoiko UnityVoice: Suitable for businesses that require more minutes and additional features.
  • – Zoiko FusionLink: Best for companies that need video conferencing and team messaging.
  • – Zoiko FlexiTalk: Perfect for businesses that make frequent UK and international calls.
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  • – Zoiko SyncVoice: Designed for businesses requiring advanced call management and CRM integration.
  • – Zoiko MegaCall: Tailored for large enterprises needing premium support and custom integration.
3. What do the inclusive minutes cover?

Inclusive minutes cover standard landline and mobile calls within the UK. Calls to premium numbers, international destinations, and other non-standard numbers will incur additional charges.

4. Are the listed prices inclusive of VAT?

Yes, all listed prices include VAT.

5. Is line rental included in the VoIP plans?

Yes, line rental is included in all Zoiko Telecom VoIP plans.

6. Do I need a specific internet connection to use Zoiko Telecom’s VoIP services?

Yes, a compatible internet connection is required to use Zoiko Telecom’s VoIP services. The plan prices do not include the cost of the internet connection.

7. What happens if I exceed the inclusive minutes?

If you exceed the inclusive minutes, additional charges will apply based on Zoiko Telecom’s standard rates for extra minutes.

8. Are there any international call allowances included?

Yes, certain plans, such as Zoiko FlexiTalk, Zoiko SyncVoice, and Zoiko MegaCall, include international call allowances. These are subject to fair usage policies.

9. What features are available with Zoiko Telecom’s VoIP plans?

Each plan comes with a range of features, including voicemail transcription, call queuing, multi-level IVR, video conferencing, team messaging, advanced call management, CRM integration, and more. Features vary depending on the selected plan.

10. Can I customise the VoIP plans?

Zoiko MegaCall offers the option for custom integration and additional features tailored to your business needs. For more information on customisation options, please contact our customer service.

11. How can I sign up for a Zoiko Telecom VoIP plan?

You can sign up for a Zoiko Telecom VoIP plan by visiting https://development.zoikotelecom.com/voip/voip-business-plans/ or contacting our sales team. Our team will guide you through the sign-up process and help you choose the best plan for your business.

12. What are the contract lengths available for Zoiko Telecom VoIP plans?

Zoiko Telecom offers 12-month, 24-month, and 36-month contract options for all VoIP plans, allowing you to choose the term that best suits your business.

13. Are there any additional terms and conditions?
Yes, all services are subject to Zoiko Telecom’s terms and conditions. Please refer to our website or contact customer service for detailed information.
 

Home VoIP

1. What do the Zoiko Telecom Home VoIP Services include?
Zoiko Telecom Home VoIP Services provide internet-based calling solutions for residential use, including high-quality voice communication, call forwarding, voicemail, and caller ID.
2. How do I sign up for Zoiko Telecom Home VoIP Services?
You can sign up by visiting our website, selecting the home VoIP service that best suits your needs, and following the on-screen instructions to complete your purchase.
3. Can I switch to a different VoIP plan after signing up?
Yes, you can switch to a different home VoIP plan, though certain conditions may apply based on your current contract. Please contact customer service for more details.
4. What is the contract length for Zoiko Telecom Home VoIP Services?
Our home VoIP services are available with contract lengths of 24 months, 18 months, or 12 months. You can choose the duration that fits your requirements.
5. Are there any setup fees or hidden charges?
There are no hidden charges. The monthly price you see includes all features and services, and there are no additional setup fees.
6. What happens if I exceed the included minutes on my VoIP plan?
If you exceed the included minutes on your home VoIP plan, additional charges will apply based on our standard out-of-plan rates. You can view these rates in your customer portal or by contacting customer service.
7. Can I make international calls with my home VoIP service?
Yes, you can make international calls with your home VoIP service. Some plans include international minutes to selected destinations, while others will apply standard international rates.
8. What international destinations are included in the plans with international minutes?
The international destinations included in your home VoIP plan vary. Please refer to the plan details on our website or contact customer service for a full list.
9. What advanced features are available with Zoiko Telecom Home VoIP Services?
Our home VoIP services offer features such as call forwarding, voicemail, caller ID, and conference calling. The specific features depend on the plan you choose.
10. How do I upgrade to a plan with more minutes or features?
You can upgrade your home VoIP plan at any time by logging into your account on our website or by contacting customer service. Upgrading may involve renewing your contract.
11. How reliable is the connectivity with Zoiko Telecom Home VoIP Services?
Zoiko Telecom ensures highly reliable connectivity for our home VoIP services, providing clear and uninterrupted calls through advanced internet-based technology.
12. What is the cancellation policy for Zoiko Telecom Home VoIP Services?
You can cancel your home VoIP service within the cooling-off period (usually 14 days) without penalty. After this period, early termination fees may apply depending on the remaining length of your contract.
13. How do I contact Zoiko Telecom customer service?
Our customer service team can be reached by phone, email, or through our website’s live chat feature to assist with any queries or issues related to your home VoIP service.
14. Do I need specific equipment for Zoiko Telecom Home VoIP Services?
Our home VoIP services are compatible with most standard internet-enabled devices. If you have any concerns, please check with our customer service team before signing up.
15. Can I keep my existing phone number when switching to Zoiko Telecom Home VoIP Services?
Yes, you can usually keep your existing phone number when switching to our home VoIP service. Please inform us during sign-up, and we will handle the number porting for you.