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Frequently Asked Questions

Zoiko Combo Deals

1. What are Zoiko Combo Plans?

Zoiko Combo Plans are comprehensive packages designed to meet all your connectivity needs. They combine EE SIM Plans with Broadband and Digital Line services powered by BT. You can choose from Silver, Gold, and Platinum options, each tailored to different levels of usage and requirements.

2. What is included in the Zoiko Combo Gold Plan?

The Zoiko Combo Gold Plan includes EE SIM Only Plans, super-fast Broadband, and a Digital Phone Line, all powered by BT. This package is perfect for those who need reliable and high-speed internet, extensive mobile data, and high-quality digital phone services for seamless streaming, gaming, and communication.

3. Can I customise the services included in my Combo Plan?

Yes, you can personalise your Combo Plan by selecting your preferred services. For example, you can choose from various EE SIM Only Plans, Broadband Plans with different speeds, and a Digital Phone Line that best suits your needs.

4. What SIM Only Plans are available with the Combo Plans?

The available SIM Only Plans include Z-Essentials, Z-Comfort, Z-Royal, Super-Z, and Z-Unlimited. These plans offer varying data allowances, unlimited minutes and texts, and different roaming data options.

5. What Broadband Plans can I choose from?

You can select from a range of super-fast Broadband Plans powered by BT, including Sonic Fibre, Blitz Fibre, Fibre Streamer,

Quantum Fibre, Ultra Fibre, Rocket Fibre, Xplosion Fibre, Elite Fibre, and Supersonic Fibre. These plans offer different download and upload speeds to cater to your internet usage needs.

6. What is a Digital Phone Line, and what features does it include?iko Telecom’s VoIP services?

A Digital Phone Line, such as SmartVoice powered by BT, is a modern telephony service that includes 500 UK minutes for mobile and landline calls, line rental, voicemail transcription, call queuing, and multi-level IVR. It is designed to enhance your communication experience.

7. What is the duration of the contracts available for the Combo Plans?

Zoiko Combo Plans are available with contract durations of 12 or 24 months, allowing you to choose a term that best suits your preferences.

8. Are there any installation costs for the Broadband Plans?

Yes, there is an installation cost associated with the Broadband Plans powered by BT. The installation fee is a one-time charge applicable when setting up your chosen broadband service.

9. What is a SOGEA Plan, and how does it differ from standard broadband?

SOGEA (Single Order Generic Ethernet Access) is a broadband service that delivers internet without the need for a traditional phone line. Powered by BT, it offers similar speeds and reliability as standard broadband but simplifies the installation and billing process by removing the necessity of a separate line.

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