Frequently Asked Questions
EE SIM ONLY DEALS
BUSINESS SOLUTIONS
GENERAL
eSIM FAQs
1. What is an eSIM?
An eSIM (embedded SIM) is a digital SIM that allows you to activate a mobile
plan without having to use a physical SIM card.
2. How do I activate my eSIM?
Once you purchase a plan, you will receive a QR code via email. Simply scan the QR code with your eSIM-compatible device to activate your plan.
3. Can I switch between eSIM plans?
Yes, you can switch between different eSIM plans. Contact our customer service to make any changes to your plan.
4. What devices are compatible with eSIM?
Most modern smartphones, tablets, and smartwatches support eSIM. Check your device’s specifications to ensure compatibility.
5. How do I know if my device supports eSIM?
You can check the specifications of your device on the manufacturer’s website or consult your device’s user manual.
6. Can I use my eSIM while travelling abroad?
Yes, you can use your eSIM while travelling. Each plan includes a certain amount of roaming data. Check your plan details for more information.
7. What happens if I lose my eSIM-enabled device?
If you lose your eSIM-enabled device, contact our customer service immediately. They will assist you in deactivating the eSIM and setting it up on a new device.
8. Can I use my eSIM with multiple devices?
No, an eSIM can only be used with one device at a time. If you want to switch devices, you will need to transfer the eSIM to the new device.
9. How do I transfer my eSIM to a new device?
To transfer your eSIM to a new device, contact our customer service for assistance. They will provide you with a new QR code to activate the eSIM on your new device.
10. Is there a contract for the eSIM plans?
Yes, the plans come with different contract lengths: 24 months, 12 months, and 30 days. Choose the one that best suits your needs.
11. Can I cancel my eSIM plan?
Yes, you can cancel your eSIM plan. For 24-month and 12-month plans, early termination fees may apply. Contact our customer service for more details.
