FAQs | Zoiko Telecom

Frequently Asked Questions

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eSIM & Mobile Plans

What is an eSIM?

An eSIM (embedded SIM) is a digital SIM that allows you to activate a mobile plan without having to use a physical SIM card.

How do I activate my eSIM?

Once you purchase a plan, you will receive a QR code via email. Simply scan the QR code with your eSIM-compatible device to activate your plan.

Can I switch between eSIM plans?

Yes, you can switch between different eSIM plans. Contact our customer service to make any changes to your plan.

What devices are compatible with eSIM?

Most modern smartphones, tablets, and smartwatches support eSIM. Check your device’s specifications to ensure compatibility.

Can I use my eSIM while travelling abroad?

Yes, you can use your eSIM while travelling. Each plan includes a certain amount of roaming data. Check your plan details for more information.

Broadband & Fibre

What broadband speeds do you offer?

How long does installation take?

Is there a data cap on your broadband plans?

Business Solutions

What business services do you offer?

Can I customize a business package?

What is your uptime guarantee?

Billing & Payments

What payment methods do you accept?

When will I be charged?

Can I change my payment method?

Account Management

How do I access my account?

How do I update my personal information?

Can I manage multiple services in one account?

General Questions

How can I contact customer support?

Do you offer service in my area?

What is your cancellation policy?

Frequently Asked Questions

Find answers to common questions about our services

Categories

Still Need Help?

Our support team is here 24/7

eSIM & Mobile Plans

An eSIM (embedded SIM) is a digital SIM that allows you to activate a mobile plan without having to use a physical SIM card.

Once you purchase a plan, you will receive a QR code via email. Simply scan the QR code with your eSIM-compatible device to activate your plan.

Yes, you can switch between different eSIM plans. Contact our customer service to make any changes to your plan.

Most modern smartphones, tablets, and smartwatches support eSIM. Check your device’s specifications to ensure compatibility.

Yes, you can use your eSIM while travelling. Each plan includes a certain amount of roaming data. Check your plan details for more information.

Broadband & Fibre

Business Solutions

Billing & Payments

Account Management

General Questions

Still Have Questions?

Our support team is available 24/7 to help you with any inquiries

© 2026 Zoiko Telecom Ltd registered in England and Wales (No. 15021457) | Information Commissioner's Office Registration Number: ZB585887 | VAT Registration Number: 465 1110 23 | Authorised Reseller for BT Wholesale | All rights reserved.

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